Professional Training & Credentials

Community Health Worker training with navigation, care coordination, and leadership depth.

Jessica Hayes combines lived experience, Community Health Worker training, healthcare foundations, care coordination knowledge, behavioral health awareness, trauma-informed practice, and CHW supervisor training to support TGTOC’s mission of reducing barriers and expanding opportunity.

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Training Snapshot

This page summarizes Jessica’s training by skill area instead of displaying every certificate individually. A full credentials portfolio can be provided to partners, funders, supervising providers, or agencies upon request.

50+CHW training hours
15LifeBound Healthcare Coaching Hours
24Caring4Cal Modules
5CHW Leadership & Supervision Trainings

Core Competency Areas

Community Health Worker Practice

CHW foundations, professional ethics, community health context, health equity, and community engagement.

  • CHW roles and responsibilities
  • Community-rooted support
  • Ethical CHW practice

Care Coordination & Navigation

Training in care coordination, care team dynamics, referral pathways, warm handoffs, and follow-up support.

  • Care coordination process
  • Referral navigation
  • Interdisciplinary teamwork

Resource & Benefits Navigation

Knowledge of insurance, government-funded programs, community resources, telehealth, and digital access barriers.

  • Benefits and resource connection
  • Telehealth support
  • Digital navigation

Behavioral Health & Recovery

Training in mental health, substance use, stress, trauma, grief, resilience, and recovery-informed support.

  • Mental health and substance use awareness
  • Recovery support navigation
  • Grief and resilience

Advocacy & Communication

Skills in client advocacy, education, communication, engagement, conflict resolution, and empowerment.

  • Advocacy skills
  • Communication and engagement
  • Conflict resolution

Crisis, Safety & Field Practice

Training in crisis intervention, boundaries, self-care, field work, home visits, safety, and risk awareness.

  • Crisis intervention skills
  • Home visit awareness
  • Safety and risk practices

Health Education

Training in chronic conditions, medication management, caregiver support, memory loss, and health education.

  • Chronic condition awareness
  • Health literacy support
  • Caregiver support

Healthcare Foundations

LifeBound Introduction to Healthcare training supports understanding of healthcare systems and professional readiness.

  • Healthcare system basics
  • Patient-centered communication
  • Care team awareness

CHW Supervision & Leadership

CHW leadership and supervision training supports TGTOC’s future workforce development, quality improvement, coaching, and program implementation goals.

  • CHW staff support
  • Program oversight
  • Workforce development

For Partners & Funders

TGTOC presents credentials as professional competency areas, not as a long certificate archive. This keeps the website clear while still showing that the organization is grounded in formal Community Health Worker training, lived experience, healthcare foundations, care coordination, and CHW leadership development.